SOLUTIONS
Customer Service Support
We build a team to help you grow your business by taking care of your customer service and help desk operations so you can focus your efforts on core business functions to further expand and grow your business. Our experienced team of customer service professionals take pride in helping our clients further succeed in their businesses by providing prompt, friendly, and reliable service to their valued customers.
Among the support inquiries and requests we process for our clients on a daily basis include: general inquiries, billing concerns (refunds, cancellations, charge-backs, etc), product replacements, order status & processing, shipping status, product availability, troubleshooting technical issues, tips & advice, how-to, customer suggestions & feedback, sales and marketing inquiries.
Our team virtually offers customer service on all channels available: email, trouble ticket, chat, phone, community forum, social media, remote access. Whether it is Zendesk, FreshDesk, Desk.com, HelpScout, Intercom, UserVoice, GetSatisfaction, or any other help desk CRM that you’re currently using, trust our team to adapt quickly to your existing processes and exceed your expectations. Allow us to delight your clients with the best ever customer service experience they will never forget, courtesy of Golden Phoenix Outsourcing Philippines.
Administrative Support
We have a dedicated team that can wear many hats at the same time to help you handle the tasks and challenges on your business that eaten up your time mostly by small, repetitive and mundane administrative tasks. So you can focus on managing the critical areas of sustaining the growth of your business.
Let our multi-skilled, competent, and reliable virtual administrative assistants take care of the smaller tasks that will keep your business running like a well-oiled machine on a day-to-day basis. Whether it’s online researching, order processing, returning sales calls, customer assistance, data encoding, data transcription, content writing, product posting, basic website maintenance, or any other tasks that you need help with, trust us to take care of it like the way you would do it. Consider it done and done correctly.
